FAQs

How can I contact The Jolly Shop?
You can reach us anytime at thejollyshopcompany@gmail.com. Our team is always happy to help you with anything you need.

Do you ship worldwide?
Yes, we ship to customers all around the world.

Where do you ship from?
We ship all orders from our international fulfillment centers, mainly based in Hong Kong, depending on product availability.

Can I change or cancel my order?
We process orders quickly to avoid delays, so you must request any changes or cancellations within 12 hours of placing your order.
After that, your order may already be shipped — but you can return it for a refund once it arrives.

What payment methods do you accept?
We accept all major payment methods including VISA, Mastercard, AMEX, Apple Pay, and more depending on your prefence.

When will my order be processed?
Orders are processed all week.
Please allow 1 day for processing, and an additional day for dispatch.
During holidays and sale periods, processing times may be slightly longer.

How long will it take to receive my order?
Most orders typically arrive within 5–10 business days, depending on your country.
Some holiday products may take slightly longer due to seasonal demand.

What if I don’t receive my order?
If your order has not arrived within 30 days after shipping, you are eligible for a full refund.

How do I return an item?
Simply email us at thejollyshopcompany@gmail.com and our team will guide you through the return process.

What if the item I received is defective, incorrect, or damaged?
Please contact us immediately with your order number and photos of the item.
We will fix the issue as fast as possible — either with a replacement or refund.

When will I receive my refund?
Refunds are sent back to your original payment method.
Most banks process refunds within 7–10 business days after we approve it.
If you haven’t seen the refund yet, please contact your bank or card issuer as processing times vary.